Delivery Policy
LifeCare uses Australia Post or our selected freight partner for all deliveries. All parcels will be delivered to the provided address and will have tracking on parcels sent. It is recommended to provide a work address for delivery if no one is home during business hours. Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.
Orders will be packaged in satchels or plain boxes and unmarked for privacy and security. They will be dispatched as soon as payment and prescriptions have been processed. Allow normal postage times for delivery.
LifeCare will dispatch most orders within ONE business day Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. You will be notified via email if there are any delays in obtaining any items on your order. Please contact us if you would like an alternative product or other arrangement. Order processing and delivery times may vary in peak times such as Christmas, Valentine's Day, Mother's Day, and Father's. Contact us for more information.
Most Compounded Prescription orders will be dispensed and dispatched the same day the actual prescription is received Monday to Friday assuming all raw ingredients are in stock. Please allow sufficient time for delivery via Australia Post of your prescription medicines so you do not run out. We recommend allowing 7 days for delivery or 10 days in remote areas. If sending a prescription to us, also allow appropriate time for the prescription to reach us and for the order to be sent back. Allow extra time in peak delivery times for Australia Post such as the Christmas/New Year and Easter periods and for Public holidays.
Postage and handling for domestic orders
Standard Australia Post shipping within Australia
Allow 1-8 working days from the date we ship your order (depending on where you live in Australia).
| Weight | Standard Shipping Rate (Australian Orders) |
|---|---|
| 500g or less | $9.00 |
| 3kg or less | $14.00 |
Express Post within Australia
Allow 1-3 working days from the date we ship your order (depending on where you live in Australia).
| Weight | Standard Shipping Rate (Australian Orders) |
|---|---|
| 500g or less | $11.00 |
| 3kg or less | $16.00 |
* all shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in your invoice
Postage and handling for International Orders
International delivery is via airfreight and charged accordingly via the International freight option you choose.
ADDITIONAL QUESTIONS?
Feel free to get in touch, we’ll be happy to help:
Phone: 03-8900 4989 (5 days a week, 9am to 5pm AEST)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
